Privacy Policy

1. Information We Collect

Information you provide directly

Information collected with your permission

Location (optional): If you grant location access, BellHop uses your device's location to find hotels near you and to suggest your current city. Your location is used only while you are actively using the App to perform these searches. We do not track or store a history of your location on our servers.

Information collected automatically

We do not use analytics SDKs or third-party tracking tools. We do not collect advertising identifiers, build advertising profiles, or track you across other apps or websites. Our backend provider (Supabase) may log standard server request metadata (such as IP address and timestamps) as a normal part of operating the service; we do not use these logs to track or profile users.

Information from third parties

If you sign in with Apple, we receive your Apple ID and, if you choose to share it, your email address. We do not receive your Apple password. Hotel information displayed in the App comes from public data sources including OpenStreetMap contributors.

2. How We Use Your Information

We use your information to:

• Provide and operate the App (authentication, displaying your profile, ratings, and social feed)
• Enable social features (following other users, viewing friends' hotel ratings)
• Match you with friends via the contact-matching feature
• Find hotels near you when you use location-based search
• Send essential account communications (password resets, critical security notices)
• Improve and maintain the App

We do not use your information to:

• Serve advertisements
• Sell or rent your personal information to third parties
• Build advertising profiles
• Send marketing emails (unless you explicitly opt in)

3. How We Share Your Information

Publicly visible

Your username, display name, avatar, bio, Instagram handle, hotel ratings, reviews, photos, and social connections are visible to other users. Your email address and location are never publicly visible.

Service providers

• Supabase (database, authentication, file storage) — your data is stored on Supabase's infrastructure.
• Apple (Sign in with Apple) — if you use Apple authentication.

Legal requirements

We may disclose your information if required to do so by law or to protect our rights, your safety, or the safety of others.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. Data Storage and Security

Your data is stored on Supabase's cloud infrastructure, which uses encryption in transit (TLS) and at rest. We implement Row Level Security (RLS) on all database tables. While we take reasonable measures to protect your information, no method of electronic storage is 100% secure.

5. Your Rights and Choices

Access and update your data

You can view and update your profile information, ratings, and photos at any time through the App.

Manage app permissions

You can grant or revoke the App's access to your camera, photo library, contacts, and location at any time in your device's Settings. The App's core features work without these permissions, though some functionality (adding photos, finding friends, nearby-hotel search) requires them.

Delete your account

You can permanently delete your account and all associated data through Settings in the App. Deletion is immediate and irreversible.

Withdraw from contact matching

The "Find Friends" feature is optional. Phone numbers submitted for matching are used only for that request and are not stored.

6. Children's Privacy

BellHop is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, request deletion, opt out of the sale or sharing of your personal information (we do not sell or share personal information), and not be discriminated against for exercising these rights.

8. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have the right to access, correct, or delete your personal data; restrict or object to processing; data portability; and to lodge a complaint with your local data protection authority.

9. Data Retention

We retain your data for as long as your account is active. When you delete your account, all personal data is permanently deleted from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means.